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terms and conditions
You must send the signed contract back or the Hire Contract will be void and will be cancelled. 1. On booking the hire of a vehicle, a minimum deposit of 50% of the total cost will be payable, the balance will be payable no later than 2 weeks prior of the hire date. The deposit is non returnable and will be forfeited in the event of cancellation by the hirer. If the hirer cancels or postpones the agreed hire date within 15 working days of the aforesaid hire date, (except Weddings which are to be paid in full 28 days before the event) the entire agreed hire sum will be payable. Any cancellations must be made in writing by registered post. We will not accept telephone calls for the cancellation. All deposits paid include a £50 administration fee. This fee is automatically deducted from any deposits paid and is non returnable. 2. Bookings made within 2 weeks of he date of the hire require full payment at the time of booking; unless otherwise agreed by East Anglia Limousines. All outstanding accounts MUST BE SETTLED BEFORE transport begins. WE WLL ONLY ACCEPT CASH ON THE DAY OF HIRE. WE WILL NOT ACCEPT PAYMENTS BY CHEQUE OR CARD ON THE DAY OF HIRE. 3. East Anglia Limousines gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable or held responsible for any delay or inconvenience howsoever caused. We will not be held responsible for any admission charges, late arrival fees Or cancellation fees caused by lateness. 4. Any hire that exceeds the stated time (due to the hirer or guests being late) will be charged at the appropriate hourly rate. You must seek permission from head office to change any part of the hire arrangements. We will collect/return you at the Confirmed Booking times you have agreed to, any changes are at our discretion. 5. East Anglia Limousines will honour ONLY the Bookings requirements as specified in the Booking Contract. The collection times you have given must be adhered to. Any alterations to this contract must be confirmed and agreed by head office and only before your journey commences. This may lead to further charges to the original hire agreed contract. These charges must be paid before the journey commences. This included any unsolicited stoppages, due to photography or any such unplanned hold ups or lateness by the client and heir guests. 6. The hirer is liable for any damage or breakages incurred inside or outside the vehicle, which is deliberately caused by the hirer or passengers. This incident includes any passengers being unwell. This includes ANY such repairs or ANY items that needs to be replaced. The hirer will be liable for all East Anglia Limousines losses and charges incurred thereafter if the then such limousine is unable to be used, until the said are completed. A full detoxification valet for a limousine is £350 plus vat. The hirer will have to pay this amount immediately. Any accidents (whether personal injury or company property) incurred inside the vehicle must be reported to the chauffer immediately and logged into the on board accident book. 7. East Anglia Limousines accepts no responsibility for any loss or damage to any property or luggage carried in the vehicle. You are asked to keep your belongings with you. Anything left within the vehicle must be collected within two weeks. East Anglia Limousines will not pay for transport or postage costs of sending any item back to its original owner. We will not be responsible for the safe keeping of any lost property. It is the hirers responsibility to check the vehicle at the end of the hire and not the chauffeurs job to check the vehicle for any left property. 8. Alcohol brought on board a stretch limousine is limited to over 18’s only. Only ONE case of beer (or Alco-pops) or TWO bottles of wine (or Champagne) or ONE bottle of spirit alcohol. There is no limit on Mixers or soft drinks. East Anglia Limousines will not supply any alcohol, any alcohol being carried in a stretch limousine is the sole responsibility/ownership of the hirer. Surplus alcohol brought by the hirer or guests will not be carried by the limousine. 9. The vehicle will only carry the amount of passengers originally booked for, in a stretched limousine. This is to a maximum of 8. We will not carry any passengers not allocated as a passenger in the original Booking Agreement. Please see article 5 above. 10. East Anglia Limousines are not responsible for any Parking charges, entrance fees, bridge tolls, Congestion Charges etc. These are not included in the price agreed unless by prior arrangement. Any and all of these costs incurred must be paid by the hirer at the time of hire. 11. For reasons of safety and hygiene, our limousines carry a strict NO SMOKING POLICY. A stop can be pre-arranged, please let us know. Smoking inside a vehicle will not be tolerated and will lead to the Termination of hire. NO REFUND WILL BE OFFERED. 12. FOOD of any description is NOT ALLOWED TO BE EATEN inside the vehicle. This includes crisps & nuts. A stop can be pre-arranged, please let us know. Under no circumstances are Balloons, Part Poppers, Banners, Streamers and such like paraphernalia allowed on board our vehicles. 13. East Anglia Limousines WILL TERMINATE HIRE IF ANY PASSENGER is found to be using any illegal substance. NO REFUND WILL BE OFFERED. 14. We kindly ask you that you keep your FEET OFF THE BAR AND SEATING AREAS. THIS AREA CAN SCRATCH EASILY AND WILL COST YOU DEARLY IN THE EVENT OF REPAIR. All passengers are to remain seated during their journey. Seat belts are provided, and you are reminded that it is the law to wear them. You are not allowed to shout from the windows at passers by. You must not open the doors under any circumstances, the Chauffeur will open them for you. 15. We will endeavour to supply you with the vehicle of your choice. However, vehicles are mechanical and can break down therefore East Anglia Limousines reserves the right to change any vehicle in question and without prior warning concerning that change. We will not guarantee the colour of vehicle you may have requested. 16. East Anglia Limousines will make every effort to ensure all internal mechanism are in god working order when the vehicle leaves for your intended journey. If for any reason whatsoever an internal feature mechanism is not working, we will accept no responsibility. 17. East Anglia Limousines reserves the right to terminate the hire if a hirer or passengers become abusive or use abusive language or are deemed to be intoxicated or become intoxicated or if they pose a threat to the Chauffer or any staff working for and on behalf of East Anglia Limousines. Any UNDULY ROWDINESS will not be tolerated and will lead to the TERMINATION OF THE HIRE at any time given. NO REFUND WILL BE OFFERED. 18. Due to the size of our Stretch Limousines, it may be difficult to drop you exactly at your intended destination, but we will endeavour to get you as close as possible. Please inform us if your collection point, road /street is narrow. 19. East Anglia Limousines reserves the right to postpone or cancel hire due to severe weather or adverse road conditions or severe traffic congestion. 20. It is your responsibility to make sure we have all the relevant information and that all the information in the Booking Contract is correct. Any changes should be made prior to your journey commencing, any such changes may lead to further costs. Please see article 5 above. 21. Please enclose a cheque (if you have not already paid a deposit) for deposits made payable to East Anglia Limousines, sign one copy of the Private Chauffer Hire Contract and send them back in the envelope provided. The Booking Contract must be sent back within 7 days of receiving it. ***** EAST ANGLIA LIMOUSINES WILL NOT SUPPPLY ANY CD’S OR DVD’S ***** We recommend that you supply our own music c.d’s or dvd’s. East Anglia Limousines will accept no responsibility for their safe keeping. All the above Terms & Conditions are legally binding. By booking with us you the hirer have already entered into a legally binding Verbal Contract, and are legally bound to uphold our Terms & Conditions. You the hirer will be responsible for any non-adherence or breaking of our Terms & Conditions. Our Contract must be signed and sent back before transport begin, or the booking will be cancelled.    
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